The easiest way to identify your alarm system is by looking at the keypad or control panel for the manufacturer's logo and model number. Common brands include Bosch, Inner Range, DSC, Paradox, Hikvision, Ajax and Ness. If you're unsure, contact us with a photo of your keypad and we'll help identify your system.

You can browse the alarm system user manuals on this page to find the manual for your alarm panel. User manuals provide instructions for everyday operation, including arming and disarming the system, bypassing zones and changing user codes.

A user manual is designed for day-to-day operation of your alarm system. An installation manual is intended for qualified technicians and contains programming, wiring and commissioning information.

If your alarm panel isn't listed, it may be an older or less common model. Contact BGA Security with the make, model or a photo of your system and we'll do our best to help you identify it.

Most alarm systems allow users to change their own access codes, although the process varies between manufacturers and models. Refer to your alarm system's user manual for the correct procedure.

Many alarm faults, such as low backup batteries, mains power failures or communication faults, are explained in the user manual. If the fault persists or you're unsure of the cause, we recommend arranging a professional service.

Basic functions such as changing user codes are usually covered in the user manual. More advanced programming should only be carried out by a qualified technician, as incorrect programming may affect the operation of your security system.

Yes. BGA Security provides alarm servicing, repairs, upgrades and preventative maintenance for a wide range of residential and commercial alarm systems across Sydney and Brisbane.

In many cases, yes. If your alarm system is compatible, we can connect it to our professional Grade A1 monitoring centre without replacing the entire system. Contact us to discuss your existing alarm panel and monitoring options.

That depends on the age, condition and availability of replacement parts. We can inspect your existing alarm system and recommend whether a repair or upgrade is the most cost-effective option.